A wager only becomes a binding agreement once Poko Bet has recorded it on its internal servers. The display on your device screen does not constitute acceptance if the record on our side shows that the bet was never logged. This distinction prevents disputes based on connectivity issues that prevented the request from reaching the operator. The player cannot claim that a bet was placed simply because they saw a confirmation on their screen if the server rejected it.

All records of wagers are retained in a secure system that is accessed during any review or dispute. These logs contain the exact time, the market, the stake, and the odds at the moment of acceptance. This data forms the basis for any decision on whether a bet was validly accepted. We do not rely on screenshots provided by players because they can be altered or may not reflect the actual transaction data.

If a wager appears on your account but is not recorded in the system as accepted, it holds no value. We process bets in a specific sequence where server confirmation is the final step. This means that a bet slip showing pending or pending confirmation has not yet formed a contract. The moment the server returns a success code, the contract is formed and cannot be cancelled by either party.

Operators retain these records for a minimum period that covers all potential dispute windows. The integrity of this data is critical for regulatory compliance and for resolving conflicts. If a discrepancy arises between the player view and our logs, the logs are definitive. The system is designed to prevent any wager from being accepted outside of operational parameters.

All game outcomes are generated by a certified Random Number Generator (RNG). This system produces numbers that are statistically random and unpredictable. No pattern can be discerned by the operator or the player to influence the result. The integrity of the RNG is maintained through regular audits and testing.

Independent testing laboratories assess the software to ensure compliance with industry standards. These tests verify that the RNG is functioning correctly and that the outcomes are fair. The results of these tests are not made public to protect the security of the system. However, the certification is required for the operator to maintain its licence.

The RNG ensures that every round is independent of the previous one. Past results do not influence future outcomes in any way. This principle is fundamental to the fairness of all casino games offered. Players should not rely on patterns or streaks when making decisions.

Security measures prevent any external interference with the random number generation. Encryption protocols protect the data transmission between the server and the client. This ensures that the result is not manipulated during the process. The system is designed to withstand attempts at tampering or exploitation.

Obvious errors in pricing or payouts are corrected if they are clearly material and deviate significantly from market standards. This applies to both human input mistakes and technical glitches that affect the odds or paytable values. If a price is significantly lower or higher than the market value, it may be voided immediately upon discovery. The stake is returned and the wager is cancelled to prevent any unfair advantage or disadvantage.

This rule applies regardless of whether the error favoured the player or the operator in the final outcome. If a win is calculated incorrectly due to a system fault, the payout is adjusted to reflect the correct amount. The aim is to maintain the integrity of the game and the market for all participants involved. Players should not rely on erroneous prices for their strategy or financial planning purposes.

Errors are identified through monitoring systems that flag anomalies in real-time for immediate investigation and resolution. Once confirmed, the operator will void the affected wagers immediately to prevent further complications or disputes. This process is designed to protect both the player and the operator from unfair outcomes that could arise from such errors. The correction is applied as soon as the error is verified by the compliance team.

The correction process is transparent and documented to ensure accountability and maintain trust in the gaming platform. Players receive notifications about voided wagers and the reasons behind the decision in clear and concise language. This approach helps prevent future disputes and ensures that all transactions are processed fairly according to the established rules. We take pride in maintaining the highest standards of integrity and fairness for every wager placed.

Maximum payouts may apply to individual rounds or over a specific period as defined by the game provider. These limits are defined in the terms of service of each game and vary depending on the specific product. If a win exceeds this limit, the excess is forfeited and the player will only receive the maximum amount allowed. This ensures compliance with regulatory requirements and maintains the sustainability of the gaming platform.

Disputes must be raised with the operator before being escalated to an independent body for formal resolution. Players should contact customer support to resolve any settlement issues through the established communication channels. A formal process is in place to review complaints and provide a resolution within a reasonable timeframe. If unresolved, the matter may be referred to the relevant dispute resolution service as specified in the terms.

The maximum payout limit varies by game and is clearly stated in the game rules before you place your wager. This information is also available in the help section of each game for easy reference during gameplay. Understanding these limits helps manage expectations and ensures a fair gaming experience for all participants. We encourage players to review the terms carefully to avoid any misunderstandings about payout restrictions.

When raising a dispute, players should provide all relevant information including bet details and screenshots if available. Our customer support team will review the case thoroughly and respond with a detailed explanation of the outcome. This process ensures that every complaint is handled fairly and in accordance with our established policies. We remain committed to resolving all disputes in a timely and transparent manner for our players.